Up to 300 jobs are in doubt after Energy Australia announced plans to close its call centre in Melbourne’s north-east.
Staff at the centre in Mill Park have been told their jobs will be relocated to a new call centre in the Philippines from September next year.
Some positions will be moved to the company’s other sites in Victoria.
The Hong Kong-owned electricity generator and retailer said the move was tough, but necessary given the challenging times for the energy sector.
An Energy Australia spokesperson said the change would provide flexibility to scale operations up or down to match customer demand.
“With a smaller real estate footprint in Melbourne, the move will save money which will enable us to provide a more competitive service to our customers,” the company spokesperson said.
The company said it was giving employees plenty of time to decide whether to stay with the company or leave.
“In September next year, 10 months from now we will close our Mill Park contact centre … that gives us time to support our people, whether they stay with the business or move on,” the spokesperson said. “It’s not a decision we took lightly.” (ABC.net)